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Career Opportunities at Caribou
We have the following position available immediately:
Job Title: Business
Software Support Analyst
Location:
Hinton, Alberta
DESCRIPTION OF POSITION
Our new support technician will share front-line customer service responsibilities with the rest of our support team. He or she will be the client’s first point of contact for resolving support questions and will work closely with other team members to ensure that the customer’s needs are met efficiently and effectively. He or she will also be involved in testing new features/modules to ensure that the product we deliver to our clients is stable and reliable.
The candidate’s background and interests will determine their overall role within our organization. Candidates with a computer science background will have the opportunity to work closely with our developers to assist with coding projects and technical troubleshooting. Candidates with a business, accounting, or industry background will have the opportunity to become more involved in client trainings and business consultation.
Because we are a small company, we offer a great opportunity for someone who is seeking an environment where he or she can make a real and visible contribution. This position is perfect for a self-directed, ambitious person who likes job versatility and who is seeking to build a long-term career that capitalizes on his/her strengths and matches the needs of our growing company.
We are seeking successful sales representatives who are based in the same geographic regions as our customers. Caribou's primary customers are logging contractors and small sawmills in regions where forestry is a major business. Full-time and part-time
PERSONAL CHARACTERISTICS
- High level of personal motivation and drive – wants to work in an environment with colleagues who share that attitude
- Bright and self-confident: quick learner, creative in proposing new ideas, and energetic in brainstorming sessions
- Gets a charge out of trouble-shooting computer software problems
- Genuinely enjoys helping customers and working with them to achieve the maximum benefit from our software
- Excited about the benefits of a living in a small community just outside Jasper National Park
SKILLS
- Degree or Diploma in Information Technology, Business, or Accounting
- Proficient using Microsoft Office tools, including MS Word, Excel, and Access
- High level of comfort & skill in using computers and software applications
- Strong customer-service orientation
HOW TO APPLY
If you are interested in being a part of our vibrant company, please submit
the following information to Teresa Hannah via e-mail at
sales@caribousoftware.com :
- A cover letter indicating why you believe you are a good fit for this position.
- Your resume, either as an MS-Word document or an Acrobat PDF file format.
