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More Than Software
Let's face it -- computers are amazing tools, but they can be exasperating
when they aren't cooperating with you. That's why when you are acquiring a
new piece of software, you need to consider both the software and the support
part of the equation. At
Caribou, we understand that when you buy software, you
aren’t just buying a computer program. You’re also buying access to a
support infrastructure to help you use the software as efficiently and
effectively as possible. When you have a software question, you want
assurance that you'll reach a competent, service-oriented, friendly human on the
other end of the phone who will do whatever it takes to get your issue
addressed, and soothe your stress along the way.
We pride ourselves in providing outstanding customer service and support and
recognize that it is of equal importance to the software itself.
If You're Not Happy - We're Not Happy
Learning a software program should not be a House of Pain. From the time we interview a potential new team member to join us at Caribou, we let them know who the boss is: it's our customers. If that boss is happy, then we'll all be happy and successful. This customer-centric culture shapes the way we run all aspects of our business, from our marketing team to our support team to our development team. In fact, it shapes the internal goal we have set for ourselves, which is to ensure that every customer will provide a strong reference for our product and service. So we will do our best to provide you with the best product and service in the industry, bar none!
Our Approach
Many software companies rarely interact with their customers after the license agreement is signed, taking a hands-off, figure-it-out-on-your-own approach. At Caribou, we approach things differently. Part of what makes us unique is that we genuinely enjoy establishing strong relationships with our new customers and coaching them through the learning process. We strive to make the training and implementation as efficient and enjoyable as we can. In fact, we've had customers tell us explicitly how appreciative they are of our proactive approach because it has helped them get much more value from their software investment than they would have gotten otherwise.
We Will Pick up the Phone
We Will Call You Back Promptly
We Will Never Let an Issue Fester
We Will Follow-up to Ensure that You are 100% Satisfied
We Will Always be Friendly and Courteous
We make these promises and take them seriously. We expect to be
constantly graded by you on our success at meeting these commitments to you.
If there is anything we can do better, we want to know it.
With over ten years of experience in performing software implementations for
both large and small companies, we have learned the importance of ensuring
that our users are getting the assistance they need, particularly during
their first few weeks with the software. For that reason, we follow a
proactive process that ensures we configure the system to match your
business facts up-front, and we combine self-guided training materials with
one-on-one training to expedite the learning process and establish comfort
and competency with our system.
Some users prefer self-learning with a bit of coaching, while others prefer
intensive "hand-holding" to get the system set up and to get trained in its
usage. Whether you are a proficient computer user, or you are just
beginning to establish a relationship with your computer, our support and
training people will adjust to meet your needs. We rely on
internet-based tools to provide our customer training and support, and we
provide as much or as little training and consulting assistance as you
require.
Superior Software.
Superior Service.
Superior Solution.
