Getting started with a new software program is always the hardest part. It can be one of the most annoying, frustrating and aggravating experiences anyone would voluntarily put themselves through. The resources on this page will hopefully ease this this startup burden. Even so, we know that users will probably utter a couple of explicatives before they reach wizard status.
So..we have several words of advice before you take the leap:
Listed below are the support resources at Caribou.
|Resource||What it covers|
|Caribou internet support is provided by Linktivity. Linktivity is a really cool internet software program that allows us to see (or take over) your computer and help you effectively use the Edge. We also use Linktivity to provide demos of new or enhanced features over the World Wide Web.|
|Pay Error Messages||This is a numerical listing of errors and warnings you may receive when you run the pay calculators. There is also a set of tips and suggestions that should help you resolve the errors.|
|Release Notes||As we release new versions of our software, we will post a summary of the significant new features, enhancements and bug fixes.|
|FTP Site||The 'FTP' site is used by us to exchange large files with you. For example, if we need a copy of your database to analyze a problem, we will ask to to 'post' your database file to our FTP site. You will need a user name and password to access the FTP site - if you don't have an account, call us and we will set up an account for you.|
|Getting Started||We have a couple of tutorials that can jump start your learning process by working through some simple examples. These examples will give you a basic understanding of the system and tech you how all the basic screens work. You'll learn basic setup stuff like how to add, edit or delete an employee.|
|Menu Item Reference Guide||This reference guide covers all the menu items in The Logger's Edge. The guide is organized around the major main menu items.|
|Special Features||There are a number of special features or business practices handled by The Logger's Edge. For example, these features include holdbacks, advances, overloads, and configuring file imports. Many of these features require specific configuration settings and require a detailed explanation of how the functionality operates. This guide provides detailed instructions on how to handle each of these special features.|
|Pay Scenarios||The Logger's Edge provides the capability to pay employees or subcontractors in a number of different ways. For example, employees can be paid by the hour, but they can also be be paid by tree count, by the day, or by load weight, volume or count. This guide provides step-by-step instructions on how to handle varipus pay scenarios|
|Reporting||The Logger's Edge provides a wide range of reports. In general, we find that users only utilize a small subset of these reports and it is easy to enable and disable reports so that your Logger's Edge reporting application has only those reports that suit your needs. We have included documentation on each report below so that you can better understand how to use these reports, and to see what reports are available.|